Refund Policy

Effective Date: October 2025

At Womanhatscentral, your satisfaction is our priority.
We take pride in offering stylish and high-quality hats for women, and we want you to be completely happy with your purchase.
If for any reason you are not satisfied, please review our detailed refund and return policy below.

1. Eligibility for Returns and Refunds

We accept returns and exchanges under the following conditions:

  • Your request must be made within 30 days of receiving your order.

  • The item must be unused, unworn, unwashed, and in its original packaging with all tags attached.

  • Items showing signs of wear, damage, or alteration are not eligible for return or refund.

  • Final sale, custom, or discounted items cannot be returned or exchanged unless defective.

2. Return Process

To start a return, please contact us at info@womanhatscentral.shop with the following details:

  • Your order number

  • Full name and contact details

  • Reason for return

  • Photos (if the item is defective or damaged)

Once your request is reviewed and approved, we’ll provide you with the return instructions and the correct return address.
Please do not ship your product back without prior approval, as unauthorized returns may not be processed.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.

  • We recommend using a trackable courier service, as Womanhatscentral is not responsible for lost or untraceable packages.

  • No C.O.D. (Collect on Delivery) shipments will be accepted.

4. Refunds

Once we receive and inspect your returned item:

  • We will notify you via email of the approval or rejection of your refund.

  • If approved, your refund will be processed within 3–7 business days and automatically applied to your original payment method.

Important Notes:

  • Original shipping charges are non-refundable.

  • Refunds may take longer to appear in your account depending on your bank or payment provider.

  • If an item is returned in an unsellable condition, a restocking fee of 25% may be deducted from your refund.

5. Exchanges

If you received a wrong size, color, or design, or wish to exchange your hat for another:

  • Contact us within 30 days at info@womanhatscentral.shop.

  • Include your order details and reason for exchange.

  • If the requested replacement is available, we’ll ship it once the original item is received and inspected.

If the item you want is out of stock, we’ll issue a refund instead.

6. Damaged or Defective Items

We carefully inspect each product before shipping. However, if your hat arrives damaged or defective:

  • Contact us within 48 hours of receiving your package.

  • Include photos or a short video showing the defect or damage.

  • We will replace the item at no extra cost or issue a full refund.

7. Order Cancellations

  • Orders may be canceled within one (1) hour of purchase.

  • After this period, we may not be able to cancel as the order may already be processed or shipped.

  • To cancel, please email us immediately at info@womanhatscentral.shop with your order number.

8. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards or promotional vouchers

  • Clearance or final sale products

  • Personalized or custom-made hats

9. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or bank — it may take some time before your refund is officially posted.

  3. If you’ve done all of this and still haven’t received your refund, please contact us at info@womanhatscentral.shop.

10. Contact Us

For any return, exchange, or refund inquiries, please reach out to our customer service team:

📧 info@womanhatscentral.shop
📞 450 888 8969
🏢 2340 Place Neptune, Brossard, QC J4Y 1R4

We’re here to ensure your shopping experience with Womanhatscentral is smooth, transparent, and worry-free.